Online with Alva
FAQ

How does the live-stream work?

Once you select and pay for a class, you will receive an email with the Zoom link to join the Live Stream.

I missed the Live Stream class, how do I watch the REPLAY?

Click the "Virtual Class Replay" button located at the bottom right-hand corner of this website. 

*Click the text that says "Virtual Class Replay"*

How do I cancel my membership/subscription?

To cancel your membership, you would need to login to your PayPal and cancel the automatic payments you authorized for "Online with Alva"

 

Complete the following steps to cancel your membership/subscription:

  • After logging into PayPal, click the gear icon in the upper right-hand corner.

  • Click on the "Payments" menu located across the top of the page.

  • Select "Manage automatic payments"

  • Select "Online with Alva"

  • Click "cancel" located in the 1st row under "Status"

I paid for a membership but I cannot access the Virtual Class Replay page.

It says this page is for subscribers only but I AM a subscriber.

Please be sure you are signed in using the email you originally signed up with when you paid for your membership. This site will allow you to sign up using multiple emails but only the email associated with the membership is granted access to the Class Replay page.

If you are unsure which email you used, please search your email accounts for the confirmation email you received when you paid for your membership.

If you are still unable to resolve this issue, please use the chat feature to your right and contact us for immediate support.

I can't figure out how to sign up for Virtual Classes.

Click the "Virtual Classes" tab across the top of this page or click here.